Privacy Policy

At Sparklaunch, we respect the privacy of individuals and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with our services, visit our website, or contact us for bookings and support. By engaging with Sparklaunch, you acknowledge that you have had an opportunity to review this Policy.

Information we collect. We may collect identifying details such as your name, contact information (email address and telephone number), vehicle make and model, registration, and service history. Operational information such as booking preferences, service notes, and payment confirmations may also be collected. When you access our site, technical information like device type, browser, and approximate location may be captured through cookies or similar technologies for performance and analytics.

How we use information. We use personal information to schedule and deliver services, confirm appointments, provide estimates, and issue invoices or receipts. Data also helps us improve quality, manage safety checks, and provide customer support. Where you request updates, we may send service reminders or maintenance tips. You can opt out of non-essential updates at any time by contacting us via the details below.

Disclosure. We may disclose information to trusted providers who assist with payment processing, booking systems, parts sourcing, or secure data storage. These parties are engaged under terms that require appropriate safeguards. We may also disclose information where required or permitted by Australian law, for example to respond to a lawful request, address safety concerns, or manage insurance inquiries.

Retention and security. We retain personal information for periods necessary to provide services, comply with legal obligations, and maintain records that support accurate service history. We use reasonable administrative, technical, and physical measures designed to protect information against loss, misuse, or unauthorised access. Despite these measures, transmission and storage carry inherent risks, and we encourage you to contact us if you believe your information requires correction or additional protection.

Cookies and analytics. Our website may use cookies to remember preferences, measure traffic patterns, and support security functions. You can adjust browser settings to limit or remove cookies; however, certain features may operate with reduced convenience. Aggregated analytics help us understand which pages are most helpful and guide improvements to content and navigation.

Access and correction. You may request access to personal information we hold about you and request corrections where details are inaccurate, incomplete, or out of date. We will respond within a reasonable period and may request verification to confirm identity before actioning a request.

Third-party links. Our website may reference internal sections such as the Legal page for policies and guidance. We focus on internal resources for clarity and do not rely on external links for essential functions. Where third parties are involved in bookings or payments, we take steps to use reputable providers with suitable safeguards.

Children. Our services are intended for vehicle owners and drivers. Where a parent or guardian contacts us on behalf of a younger driver, we handle information with care and communicate with the responsible adult where appropriate.

Changes. We may update this Policy to reflect changes in practices, technology, or legal requirements. Updates will be posted on this page with an effective date. Continued use of our services after an update indicates that you acknowledge the revised Policy.

Contact. For privacy requests or questions, please contact Sparklaunch at Sparklaunch@outlook.com or call +61472583901. Our address is 18 Oxford Street, Paddington NSW 2021, Australia. We will aim to respond promptly and work with you to address concerns. If you remain concerned, guidance is available from the Office of the Australian Information Commissioner (OAIC).