Legal & Regulatory Information — Sparklaunch (Australia)
This page sets out our legal terms, consumer guarantees under the Australian Consumer Law (ACL), privacy and data handling, complaint procedures, and important regulatory disclosures including ABN and safety recall processes.
- Business name: Sparklaunch Pty Ltd (trading as Sparklaunch)
- ABN: 18 764 235 918
- Address: 18 Oxford Street, Paddington NSW 2021, Australia
- Phone: +61 47 258-3901
Consumer Guarantees (Australian Consumer Law)
Under the ACL, goods and services we supply come with automatic guarantees. If a service or repair fails to meet a consumer guarantee, you may be entitled to remedies including re‑performance, refund or compensation for loss.
Where applicable, we will work with you to rectify issues promptly. For major failures you may choose a refund or replacement.
Key ACL rights
- Services must be rendered with due care and skill.
- Parts and workmanship must be fit for their purpose.
- Repairs must be completed within a reasonable time.
Privacy, Data Handling & Access Requests
We collect personal information to provide repair and diagnostic services. Our Privacy Policy (see Privacy Policy) describes how we collect, use and disclose personal data, your rights to access and correct information, and how to make a privacy complaint.
You may request access to your personal information or lodge a privacy complaint using the form below.
Privacy & Legal Contact (Officer)
Privacy Officer
Email: privacy@sparklaunch.pro — Phone: +61 47 258-3901
If you are not satisfied with our response to a privacy or consumer complaint, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) or the Australian Competition and Consumer Commission (ACCC) depending on the issue.
Complaints, Refunds & Dispute Resolution
We aim to resolve disputes quickly and fairly. If you have a complaint about our services, please use the form on this page or contact our Privacy Officer. We will respond within 30 days where possible.
Submit a privacy or service access request
We will process requests in accordance with the Privacy Act 1988 (Cth) and related Australian guidance.
Safety, Recalls & Warranties
We monitor manufacturer safety recalls relevant to vehicles we service. If your vehicle is affected by a recall, we will advise recommended action and support required repairs.
Where manufacturer warranties apply we will fit parts and follow warranty procedures as advised by the supplier.
Regulatory links
To the extent permitted by law, Sparklaunch's liability is limited as set out in our Terms of Service. Nothing in these terms excludes liability that cannot be lawfully excluded under Australian law.